Privacy Policy

Welcome to Home Tv Repair Vizag. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you contact us, book a service, or use our website.

1. Information We Collect

We may collect the following information:

• Name

• Mobile number

• Address (for service visits)

• TV details (brand, model, issue description)

• Call recordings and WhatsApp chat details (for service and quality purposes)

We do not collect sensitive personal information such as financial details, passwords, or OTPs.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Booking and scheduling repair services

• Communicating service updates and confirmations

• Providing customer support

• Improving service quality and customer experience

3. Information Sharing

• We do not sell, rent, or trade your personal information to third parties.

• Information may be shared only with our technicians or service partners strictly for completing your service request.

• We may disclose information if required by law or legal authorities.

4. Data Protection & Security

We take reasonable measures to protect your personal information from:

• Unauthorized access

• Misuse

• Loss or alteration

However, no method of electronic storage or transmission over the internet is 100% secure.

5. Cookies & Website Usage

• Our website may use basic cookies to improve user experience.

• Cookies do not collect personally identifiable information.

• You may disable cookies in your browser settings if you prefer.

6. Call & WhatsApp Communication

• Calls and WhatsApp messages may be recorded or stored for quality, training, and service verification purposes.

• By contacting us, you consent to this communication method.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Customer Rights

You have the right to:

• Request access to your personal data

• Request correction of incorrect information

• Request deletion of your data (subject to legal or service obligations)

9. Changes to This Privacy Policy

Home Tv Repair Vizag reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📞 HomeTv Repair
📱 Phone / WhatsApp: +91 8143564544